Privacy Policy

DisputeQ ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our service.

1. Information We Collect

We collect information you provide directly when you create an account and submit disputes:

• Account information: Name, email address, and password
• Dispute information: Dispute type, details, amounts, opposing party information, and any documents you upload
• Generated letters: AI-generated content you create through our service
• Communication preferences: Email settings and notification preferences

2. How We Use Your Information

We use your information to:

• Provide and improve our dispute resolution services
• Generate demand letters and other documents you request
• Send transactional emails (dispute confirmations, status updates, follow-up reminders)
• Respond to your support requests
• Maintain the security and integrity of our platform

3. Data Storage and Security

Your data is stored in a PostgreSQL database hosted by Neon (a Vercel subsidiary). We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Data Sharing

We do not sell your personal information. We share data only in these circumstances:

• Service providers: We use trusted third-party services (e.g., email delivery via Postmark, AI generation via OpenAI-compatible API) only as needed to deliver our service. These providers are contractually bound to protect your data.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Cookies and Tracking

We use cookies to keep you logged in (JWT stored in httpOnly cookies). We do not use third-party advertising trackers. Analytics data is anonymized and aggregated.

6. Data Retention

We retain your account and dispute data for as long as your account is active, and for up to 2 years after account deletion. You may request deletion of your data at any time by contacting support@disputeq.com.

7. Your Rights (CCPA)

If you are a California resident, you have the right to:

• Know: Request disclosure of what personal information we collect, use, and share
• Delete: Request deletion of your personal information
• Opt-out: Opt out of the sale of personal information (we do not sell data)
• Non-discrimination: Not be discriminated against for exercising your privacy rights

To exercise any of these rights, contact us at support@disputeq.com. We will respond within 30 days.

8. Children's Privacy

DisputeQ is not intended for individuals under 18. We do not knowingly collect information from minors. If you believe a minor has provided us with personal information, contact us immediately.

9. International Users

If you access DisputeQ from outside the United States, your information may be transferred to and stored in the United States. By using DisputeQ, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of DisputeQ after any change constitutes acceptance of the new policy.

11. Contact

For questions about this Privacy Policy or to exercise your rights, contact us at:

• Email: support@disputeq.com
• Mail: DisputeQ, [Address], United States